Effective Date: 20th April, 2025
Last Updated: 20th April, 2025

At Stopover Holidays, LLC, we understand that travel plans can change. This Refund and Cancellation Policy outlines your rights and obligations when you cancel or request a refund for bookings made through our website or support team.

 1. Flight Bookings

Cancellations

• Cancellation policies vary depending on the airline and fare type selected at the time of booking.

• Many low-cost or promotional fares are non-refundable and non-changeable.

• Flexible or refundable fare bookings may be eligible for cancellation with partial or full refund, subject to airline terms.

Modifications & Rebooking

• Changes to travel dates, destinations, or passenger names may be allowed by some airlines, often with additional fees.

• Fare differences, airline penalties, and our service charges may apply.

Note:

All change and cancellation requests must be submitted at least 24 hours before the scheduled departure time.

2. Travel Packages & Services

Cancellations

• Cancellations for package bookings (flights + hotels, or tours) are subject to the cancellation policy of each individual component (airlines, hotels, local partners).

• Packages booked under special deals, promotions, or flash sales are generally non-refundable.

Time-Based Refunds

Service fees are non-refundable in all cases.

3. Refund Process

• Refunds (if approved) are processed back to the original payment method.

• Processing time may vary:

  • Airlines: 7–21 business days (depending on the carrier)

  • Credit card companies: Up to 10 additional business days

• We’ll notify you via email once your refund is processed.

4. How to Request a Cancellation or Refund

You can initiate your request by:

• Emailing: [email protected]

• Calling: +1 (123) 456-7890

• Using the Contact Form on our Contact Us page

Please provide:

• Booking reference number

• Passenger name(s)

• Reason for cancellation or refund

5. No-Show & Missed Flights

• If you fail to check in or board your flight, it is considered a No-Show.

• No-shows typically result in 100% fare forfeiture, with no eligibility for refund.

6. Exceptional Circumstances

Refunds or credits may be offered under exceptional situations, such as:

• Natural disasters or weather-related disruptions

• Airline cancellations or significant schedule changes

• Government-imposed travel restrictions or health emergencies (subject to documentation)

Each case will be reviewed individually by our support team.

 Important Notes

• All refund and cancellation policies are governed by the respective airline or service provider, and our agency acts as a booking intermediary.

• Refund approvals are not guaranteed unless specified at the time of booking.

• Our standard service/processing fee of 15% is non-refundable.

Need Help?

Our support team is available 24/7 to assist with cancellations, refunds, and itinerary changes.

Email: [email protected]
Phone: +1 (123) 456-7890
Contact Us